Supporting acquisitive and organic growth

Smarter Capital invested in Refresh Support in December 2022 and has since worked closely with the management team to drive organic growth and accelerate the development of the business.

In October 2024, Refresh Support completed its first acquisition by securing the client base of Technick Solutions, a well-established regional IT provider.

The transaction represents an important milestone for Refresh Support, expanding its customer base, strengthening its local market position and advancing its strategy for sustainable, profitable growth.

A trusted managed-services provider

Refresh Support is a managed-services provider delivering ongoing IT support and technology services to businesses.

Its core offering includes Microsoft 365, business email, cloud services, hosting, data backup and cyber security — essential services that help organisations maintain reliable, secure and productive technology environments.

Refresh Support's core capabilities include

• Managed IT support and help-desk services.
• Microsoft 365 and business-email solutions.
• Cloud infrastructure and hosting.
• Data backup and business continuity.
• Cyber-security services and protection.
• Ongoing technology advice and account management.

Welcoming Technick Solutions customers

Technick Solutions is a family-run technology business that has supported organisations in the local community for approximately 20 years.

The acquisition enables Refresh Support to extend its reach while preserving the relationships and customer-focused service developed by Technick Solutions.

Customers will gain access to a broader range of technology services and the support of Refresh Support's experienced managed-services team.

A smooth transition with customers at the centre

Mark Burgess said Refresh Support is committed to maintaining the strong relationships Technick Solutions has built with customers over many years.

The priority is to deliver a smooth transition while enhancing the level of support, expertise and technology services available to those organisations.

He said the transaction positions Refresh Support for further growth and strengthens its ability to deliver innovative, high-quality solutions.

Strong strategic and cultural alignment

Martin Hargreaves said Smarter Capital was pleased to support Refresh Support in completing the acquisition.

He highlighted the alignment between the two companies, particularly their shared focus on customer service, dependable support and long-term client relationships.

Smarter Capital is confident that Technick Solutions customers will be well supported by the experienced Refresh team and that the move to the new service platform will be seamless.

Planning further acquisitions across the UK

Following the successful completion of this transaction, Refresh Support remains focused on accelerating its growth through further acquisitions.

The strategy is to expand the company's presence both locally and across the UK, adding complementary customer bases and capabilities while maintaining a consistently high standard of service.

The acquisition also demonstrates the role Smarter Capital can play in helping established IT-services businesses identify, execute and integrate suitable bolt-on opportunities.